Return and Refund

Order Inspection and Returns

Upon receiving your order, please inspect it carefully. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue promptly. However, certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases

We are unable to accept returns for sale items or gift cards. If you have any questions or concerns about your specific item, please reach out to us.

Exchanges

For the quickest exchange process, we recommend returning the original item first. Once the return is accepted, you can place a separate order for the new item you desire.

Refunds

We will notify you after receiving and inspecting your return to inform you if the refund has been approved or denied. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us.